We require the original Royal Computer Center invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.
All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling.
All returned goods must be in resalable condition, inspected and approved by our staff.
Within 30 days of purchase items may be returned under the following conditions:
Opened or used products will be subject to a restocking charge of 15% minimum.
Defective products may be returned for exchange, refund or credit.
Unopened and unused products are eligible for exchange, refund or credit.
LCD Monitors with less than 7 dead pixels and Notebooks with less than 4 dead pixels are not considered defective. See manufacturer's warranty for dead pixel policy replacement.
Cooling products are subject to a 25% restocking charge
There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), opened software, OEM software, headsets and all cables excluding ethernet cables.
Royal Computer Center reserves the right to charge higher restocking fees for any special circumstances, such as damaged packaging, missing CD, etc.
All serial numbers will be recorded before shipping product.
Physically damaged products will not be accepted.
There are no refunds on labor, installation or shipping charges.
We require the original Royal Computer Center invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.
All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling.
All returned goods must be in resalable condition, inspected and approved by our staff.
Within 30 days of purchase items may be returned under the following conditions:
Opened or used products will be subject to a restocking charge of 15% minimum.
Defective products may be returned for exchange, refund or credit.
Unopened and unused products are eligible for exchange, refund or credit.
LCD Monitors with less than 7 dead pixels and Notebooks with less than 4 dead pixels are not considered defective. See manufacturer's warranty for dead pixel policy replacement.
Cooling products are subject to a 25% restocking charge
There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), opened software, OEM software, headsets and all cables excluding ethernet cables.
Royal Computer Center reserves the right to charge higher restocking fees for any special circumstances, such as damaged packaging, missing CD, etc.
All serial numbers will be recorded before shipping product.
Physically damaged products will not be accepted.
There are no refunds on labor, installation or shipping charges.
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